FAQ

Do you ship to all 50 states?: No, unfortunately being an Idaho cottage business we can only ship to addresses in Idaho. We are currently focused on building our brand within the state and expanding from there. 

 What are your best selling spice blends?: 
- OG Garlic Butter
- OG Onion Butter
- Spud Euphoria
- Canyon Crust Burger Dust
- Smoked Apple Bourbon
- Garlic Ranchers Delight

 Do you offer gift cards?: Yes, we offer gift cards in various denominations from $15-$100. Perfect for the foodie in your life!

What size pouches do you have?: We have 3 pouch sizes that are as follows:
- Small, which holds 1.5 oz.
- Medium, which holds 2.5 oz.
- Large, which holds 4 oz.

Each blend varies on its ability to season a meal. Some blends last a bit longer than others, due to the nature of ingredients, level or sodium, which most are very low. 

How do I track my order?: All tracking details are provided via email once your order ships. For lost, delayed, or damaged packages, contact us at [dbernal@hellscanyonspicecompany.com or live chat with us on our page within 48 hours of delivery.

What are your shipping rates?: All rates are calculated at checkout. Depending on what option you choose.

What are your order processing times?:All orders are processed within 1-2 business days (Mon-Fri). Orders placed after 2 PM (PST) or on weekends/holidays process the next business day. Peak seasons may cause slight delays.

How do I contact you?: We can be reached via email at dbernal@hellscanyonspicecompany.com or you can live chat with us by clicking the chat button at bottom of page. We will respond during normal business hours from 8 a.m. to 5 p.m. PST Monday-Friday. 

What time zone are you in?: We are located in the northern Idaho region near where Idaho, Washington, and Oregon meet. We are in Pacific Standard Time (PST). We respond to all requests and concerns during normal business hours of 8 a.m. to 5 p.m. PST. Thank you for your patience.

Can I get a refund?: Yes, you absolutely can! Refunds are issued once we receive the item or pictures of the items in question to verify the condition, lost or stolen, or not pleased with the item. For details, visit our Refund Policy page.